BozonTech Refunds Policy

(Updated as of 10/02/2024)

Thank you for choosing BozonTech. This Refunds Policy outlines our procedures and guidelines for handling returns, refunds, and exchanges of products purchased through our website.

1. 14-Day Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item within 14 days of delivery, you may return it for a full refund or exchange, provided it is in its original condition and packaging. Note that you will be charged for the return postage.
2. Return Process:
To initiate a return, please contact our customer service team within 14 days of delivery. We will provide you with a return number and instructions on how to send back your item. Please ensure that the product is securely packaged to prevent damage during transit.
3. Refund Eligibility:
Refunds will be issued once the returned product has been received and inspected. To be eligible for a refund, the item must be in its original condition and packaging, with all accessories included. Any signs of wear and tear or damage may result in a partial refund or rejection of the return.
4. Refund Processing Time:
Once your return is received and inspected by us, we will process your refund within 14 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
5. Non-Refundable Items:
Certain items are non-refundable, including software licenses that have been activated, personalized or customized products, and products damaged due to misuse or neglect.
6. Shipping Costs:
Shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
7. Exchanges:
If you would like to exchange your item for a different model or configuration, please contact our customer service team for assistance. Additional charges may apply depending on the difference in price between the two products and any additional service fees.
8. Damaged or Defective Products:
If your item arrives damaged or defective, please contact us immediately for assistance. We will arrange for a replacement or repair at no additional cost to you.
9. Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team for assistance via our email ([email protected]).
10. Policy Updates:
We reserve the right to update or modify our refunds policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.